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❓ Frequently Asked Questions
Get instant answers about alcohol delivery in Nairobi, payment methods, and our services
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Can't find what you're looking for? Our team is ready to help!
Delivery & Service Areas
We deliver alcohol across Nairobi including Westlands, Karen, Kilimani, Kileleshwa, Lavington, Upperhill, Runda, Gigiri, Muthaiga, Parklands, Hurlingham, Riverside, Spring Valley, and Loresho. Call +254723688108 to confirm delivery to your specific location.
Delivery times vary by location: Central Nairobi (25-40 minutes), Westlands/Kilimani (30-45 minutes), Karen/Lavington (45-60 minutes). We provide real-time tracking for all orders.
Free delivery for orders above KSh 2,000 anywhere in Nairobi. Orders under KSh 2,000 have a small delivery fee of KSh 200-300 depending on distance.
Yes! You receive SMS updates and can track your order in real-time. Our delivery team will call 10 minutes before arrival.
Payment Methods
Yes! M-Pesa is our most popular payment method. Simply place your order and pay via M-Pesa. We also accept cash on delivery, Visa, and Mastercard.
Absolutely! Cash on delivery is available for all orders. Have exact change ready as our delivery drivers carry limited change.
Yes, we use secure payment gateways for all card transactions. Your payment information is encrypted and never stored on our servers.
Currently, we accept one payment method per order. You can choose M-Pesa, cash, or card for each complete order.
Products & Pricing
We deliver beer (Tusker, Guinness, Corona), wines (red, white, rosé), whisky (Jameson, Jack Daniels, local brands), vodka, gin, rum, and local spirits. All products are from licensed distributors.
Yes! Our prices are competitive with local bars and shops. We often have special offers and bulk discounts. Check our website for current promotions.
No minimum order required, but orders above KSh 2,000 qualify for free delivery across Nairobi.
Due to Kenyan alcohol regulations, we cannot accept returns of alcohol products. Please review your order carefully before confirming.
Age Verification & Legal
Yes, age verification is mandatory. You must be 18+ to order alcohol in Kenya. Our delivery team will check ID before handing over any alcohol order.
We accept Kenyan National ID, passport, or valid driver's license. The person receiving the order must present valid ID showing they are 18 or older.
Yes, Dial A Drink Kenya is a fully licensed alcohol retailer compliant with all Kenyan alcohol distribution laws and regulations.
Our delivery driver will not hand over the order and will return the alcohol to our warehouse. A full refund will be processed within 2-3 business days.
Ordering Process
Visit dialadrinkkenya.com, browse products, add to cart, enter your Nairobi delivery address, choose payment method (M-Pesa, cash, or card), and confirm. You'll receive SMS confirmation immediately.
Yes! Call +254723688108 to place orders by phone. Our team can help you choose products and arrange delivery anywhere in Nairobi.
Provide your full name, phone number, complete delivery address in Nairobi, and preferred payment method. Age verification will be done on delivery.
You can modify orders within 10 minutes of placing them by calling +254723688108. After preparation begins, changes may not be possible.
Special Services
Yes! We offer bulk orders for events, parties, and corporate functions across Nairobi. Contact us for special pricing on large orders.
Absolutely! We serve many corporate clients in Nairobi's business districts. We can provide invoicing and delivery to office locations during business hours.
Yes, we offer gift wrapping services for special occasions. Add a note during checkout or mention when calling +254723688108.
Yes, you can schedule deliveries up to 7 days in advance. Great for parties, events, or ensuring delivery when you're home.
🔗 Quick Links
Still have questions? Check out these helpful resources:
🌟 Most Popular Questions
💳 Payment Methods
We accept M-Pesa (most popular), cash on delivery, Visa, and Mastercard for all alcohol orders in Nairobi.
🚚 Delivery Times
Typical delivery: 30-60 minutes across Nairobi. Central areas faster, Karen/Lavington may take longer.
🆔 Age Verification
Must be 18+ with valid Kenyan ID. Our delivery team checks ID before handing over alcohol orders.
📱 How to Order
Order online at dialadrinkkenya.com or call +254723688108. Both methods available 24/7.
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