Terms & Conditions

1. Introduction

Welcome to Dial A Drink Kenya ("we", "us", or "our"). These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

2. Eligibility

You must be at least 18 years of age to use our services. By placing an order, you confirm that you are of legal drinking age in Kenya. We reserve the right to request identification to verify your age upon delivery.

3. Products and Pricing

All products displayed on our website are subject to availability. Prices are quoted in Kenyan Shillings (KES) and include applicable taxes. We reserve the right to modify prices without prior notice. Any promotional offers are valid for a limited time and subject to specific terms.

4. Orders

When you place an order, you are making an offer to purchase the selected products. We may accept or decline your order at our discretion. An order is confirmed only when you receive an order confirmation from us. We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

5. Payment

We accept various payment methods including cash on delivery, M-Pesa, and card payments. For online payments, transactions are processed through secure payment gateways. All payment information is encrypted and handled securely.

6. Delivery

We strive to deliver orders within the estimated timeframes. However, delivery times are not guaranteed and may vary due to factors beyond our control such as traffic, weather, or high order volumes. Free delivery is available for orders meeting the minimum threshold within specified areas.

7. Returns and Refunds

Due to the nature of our products, we cannot accept returns once delivery is completed and the products are accepted. If you receive damaged or incorrect products, please contact us immediately. We will arrange for replacement or refund as appropriate. Refunds will be processed within 7-14 business days.

8. Responsible Drinking

We promote responsible drinking. We reserve the right to refuse service to anyone who appears intoxicated or is purchasing alcohol for someone who is intoxicated or underage. Please drink responsibly and never drink and drive.

9. Intellectual Property

All content on our website including text, images, logos, and graphics is the property of Dial A Drink Kenya and is protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Dial A Drink Kenya shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: order@dialadrinkkenya.com
• Phone: +254 723 688 108